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(All prices are in US dollars, please note that all sales are final, all support is prepaid.)

Clusters builds and Custom development requires Cluster Build and Custom Quotes, respectively.


ANNUAL AGREEMENT
Annual Support Agreement $8,600

Comes with 5 Hours of Priority Support per month, one hour of training per month, free upgrades including labor, Extended Support eligibility, OSDial User Guide, discounted support rates and priority service over hourly customers.
Mon-Fri 9am-6pm. (For after hour support see Extended Support.)
NOTE: If your payment does not include the Company Name or ID we know you as, it must be added at the bottom of the payment detail form by pressing the button labeled "Note to seller"!

EXTENDED SUPPORT
Annual Extended Support $6,800

After hour support 6pm-9pm Mon-Fri, 10am-4pm Sat. Includes 2 hours of support per month.
(Only available under Annual Support Agreement.)
NOTE: If your payment does not include the Company Name or ID we know you as, it must be added at the bottom of the payment detail form by pressing the button labeled "Note to seller"!

HOURLY
Please note that these DO NOT APPLY to custom development, which can be purchased on this page.
Support per 10 Hours $1,750

Block of 10 hours support option during Standard Business Hours (9am-6pm Mon-Fri). Can also be used for Training.
NOTE: If your payment does not include the Company Name or ID we know you as, it must be added at the bottom of the payment detail form by pressing the button labeled "Note to seller"!


Support per Hour $195/hr

Hourly support option for Standard business hours (9am-6pm Mon-Fri). Can also be used for Training.
NOTE: If your payment does not include the Company Name or ID we know you as, it must be added at the bottom of the payment detail form by pressing the button labeled "Note to seller"!

ON SITE
On site Support $2,500/day + expenses (air, hotel, car rental)

Need help getting started or with solving problems? We will fly out and get it done. (Currently North America and Northern Europe only).
NOTE: If your payment does not include the Company Name or ID we know you as, it must be added at the bottom of the payment detail form by pressing the button labeled "Note to seller"!

REMOTE CLUSTER BUILD
Remote Cluster Build (Per Server) $1,450

This cluster is uniquely designed for OSDial. Our use of "cluster" means two or more servers acting as one for the purpose of allowing complete server failure as well as increased processing capacity. We remotely build a cluster consisting of multiple servers to act as one server. Increment one for each server. One SQL server with two Dialers and one Archive server are 4 servers.

Typical options are:
  one SQL server and one or more Dialers;
  one SQL server, one Web server, and two or more Dialers and an Archive server;
  the Enterprise Cluster with four SQL servers in a SQL cluster allowing multiple complete SQL server failure, with as many other types of servers as you need.

When recording calls it is recommended to use an Archive server which will mix and convert the audio to a standard format and provide storage, rather than loading down a dialer with additional heavy processing. It has the added advantage of easy access and remote sending capabilities with full logging. Given how quickly recordings use up disk space will usually alone dictate the need for the Archive server.
NOTE: If your payment does not include the Company Name or ID we know you as, it must be added at the bottom of the payment detail form by pressing the button labeled "Note to seller"!



Get started with OSDial now, contact us at 800-221-0251!